Shipping policy

Shipping and Delivery Policy

This Shipping and Delivery Policy applies to all orders placed through our website. Please read the following terms carefully before placing an order.

1. Order Processing Time

We process orders at our warehouse from Monday through Friday, excluding weekends and statutory public holidays.

The standard order processing time is generally 1–3 business days.

Once the order processing has been completed, the order will proceed to the shipping and delivery stage.

2. Shipping and Carriers

After an order has been shipped, we may use one of the following carriers for delivery:

  • DHL

  • UPS

  • USPS

We select the most appropriate shipping method based on the delivery destination, logistics efficiency, and warehouse arrangements in order to help ensure that packages are transported safely and delivered as efficiently as possible.

The specific carrier assigned to an order will be provided in the shipment tracking confirmation email after the order has been shipped.

All orders are provided with trackable shipping service. Customers can use the tracking number provided to check the status and progress of their shipment.

3. Delivery Time

After the order has completed processing and has been shipped, the estimated delivery time is:

5–8 business days.

Actual delivery times may vary depending on a number of factors, including:

  • Customs clearance procedures;

  • Public holidays or periods of high shipping volume;

  • Weather conditions or force majeure events;

  • Local delivery network conditions.

These circumstances may affect the actual time required for a package to reach its destination.

4. Total Estimated Delivery Time

The estimated total delivery time from successful payment of the order to receipt of the product is approximately:

6–11 business days.

The estimated total delivery time is calculated as follows:

  • Order processing time: 1–3 business days;

  • Transportation time after shipment: 5–8 business days.

Please note that these are estimated delivery times rather than guaranteed delivery dates. Actual delivery may take longer depending on logistics conditions, customs clearance procedures, local delivery circumstances, or other factors beyond our reasonable control.

5. Shipping Coverage

We currently provide shipping services worldwide.

6. Shipping Fee Policy

Shipping fees are calculated according to the total order amount as follows:

  • Orders below USD 67.99: a shipping fee of USD 6.99 applies;

  • Orders of USD 67.99 or more: free shipping is provided.

7. Shipment Tracking

After your order has been shipped, you will receive a shipment confirmation email containing the applicable tracking number.

If you do not receive the tracking email, please check your spam or junk email folder.

You can use the tracking number provided in the shipment confirmation to check the current delivery status and progress of your package.

Please note that tracking information may take some time to become available after an order has been shipped, depending on the carrier's system and scanning process.

8. Shipping Address Changes

If you need to change the delivery address associated with your order, please contact us by email within 24 hours after placing the order.

After 24 hours, the order may already have entered the processing or shipping process. Therefore, we cannot guarantee that an address change will still be possible after this period.

Customers are encouraged to carefully review their shipping information before submitting an order to help prevent delivery problems.

9. Failed Delivery and Exceptional Delivery Situations

If the carrier is unable to complete the first delivery attempt, the carrier will generally take one of the following actions, depending on its applicable policies and local delivery procedures:

  • Attempt delivery again, generally 1–2 additional times, depending on the carrier's policy;

  • Leave a delivery or collection notice asking the recipient to collect the package from a designated location;

  • Temporarily hold the package at a local delivery facility, service point, or logistics center.

If delivery fails multiple times or the carrier is unable to contact the recipient, the package may be returned to the shipping warehouse.

In such circumstances:

  • If the package is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order;

  • If the package is successfully returned to us, we will contact the customer to confirm how the order should be handled. Depending on the circumstances of the order, the available options may include reshipment or a refund.

To help avoid delivery problems, customers are advised to provide a complete and accurate delivery address and a valid contact method when placing an order.

10. Customer Service

If you have any questions or concerns regarding your order, shipping, delivery, tracking information, or other logistics-related matters, please contact us using the contact information provided through the Contact Us section of our website.